ORDER INFORMATION

Each tile produced by Terrapin Tile is handmade to order. Our low relief tiles and handcut field tiles are great for accenting your installation. Each tile has a notch in the back for ease to allow for hanging as a single art piece.

Catalog

Our website is our catalog, sorry no print catalog is available.

Custom Orders

There is a $35 charge to make an original tile and mold. The regular tile price also applies.

Ordering Extra

Terrapin Tile recommends you order 5-10% extra tiles for possible breakage during installation.

Payment Options

You may pay for your handmade tiles by credit card (VISA, Mastercard, or American Express), check or US Money Order.

Colorado residents please add sales tax.

Production Time

Each tile is handmade to order.

Most decorative tile orders require 3-5 weeks to produce, but often ship sooner.

Field tile orders require 4+weeks to produce. Please allow 6-8 weeks for large or complicated field tile orders.

Glazes

As with all art glazes, our glazes vary in shade, hue, and surface.

Terrapin Tile recommends you order sample tiles ($1.25 each-a 2x2 field tile) to avoid any surprises when your order arrives.

Shipping & Handling

Small orders are shipped via USPS Priority Mail. Estimated shipping costs are calculated by the shopping cart, actual shipping costs may be more.

Large orders are shipped via UPS Ground. UPS rates vary by weight & shipping zone. Therefore, estimated shipping costs will be sent once your order is received. Actual shipping costs may vary due to surcharges added by UPS.

Returns

Each tile is a unique piece of handcrafted art.

Variations in color and design add to the tile's beauty and individuality.

Returns/Exchanges are only granted on items damaged in delivery.

Rush Orders

Each tile order is made to order. Accomodations for rush orders can be made, as our schedule allows.

Please add 25% for decorative tile orders requested for rush delivery.

Sorry, because all field tiles are made to order, there are no rush orders available for field tile.